Shipping policy

 

Shipping Policy

At Brummell, we are committed to delivering your order safely, promptly, and with the care it deserves. Below you'll find everything you need to know about our shipping process.

 

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, festive seasons, or promotional events, processing times may be slightly longer. If there is a significant delay, our team will notify you via email or phone.

 

Shipping Within India

We are pleased to offer FREE shipping across India on all prepaid and Cash on Delivery (COD) orders.

 

Estimated Delivery Timeline

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: Up to 8 business days

Delivery timelines are estimates and may vary due to weather conditions, courier operations, public holidays, or other unforeseen circumstances.

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS containing your tracking details.

Tracking information is generally activated within 24 hours after dispatch.

 

Shipping Partners

We work with trusted national courier partners to ensure secure and timely delivery throughout India.

 

Delivery Attempts

Our courier partners typically make 2–3 delivery attempts.

If delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us. Re-shipping charges may apply.

 

 

Address Accuracy

 

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order.

Brummell cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

 

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

  • Extreme weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Courier operational delays

  • Remote serviceable locations

We appreciate your patience and understanding in such situations.

 

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we recommend that you:

  • Refuse to accept the package, if possible.

  • Take clear photographs of the package.

  • Contact our customer support within 24 hours of delivery.

We will work with our logistics partners to resolve the issue as quickly as possible.

 

Lost Shipments

In the unlikely event that your shipment is lost in transit, please contact our support team. We will investigate the matter with our courier partner and arrange a suitable resolution if the shipment is confirmed as lost.

 

International Shipping

At present, Brummell ships only within India.

We are working towards expanding our delivery network internationally in the future.

 

Need Assistance?

If you have any questions regarding your shipment or delivery, our customer support team is happy to assist you.

Email: support@thebrummell.com
Website: www.thebrummell.com

 

 

Thank you for choosing Brummell — thoughtfully crafted menswear, delivered with care.