FAQs
Find answers to your questions about our products, orders, shipping, returns, and more. We’re here to make your shopping experience simple and seamless.
Brummell is a menswear brand focused on timeless style, considered fabrics and refined everyday dressing. Our approach brings together clean silhouettes, subtle detailing and versatile wardrobe essentials.
Explore shirts, polo T-shirts, formal trousers, casual trousers and jeans. Visit New Arrivals for our latest additions.
Shop our collections at www.thebrummell.com.
Refer to the size guide for the product you are purchasing. Compare the measurements with a similar garment that fits you well, checking whether the chart lists body or garment measurements.
Fit can vary between categories, fabrics and styles. Always check the individual product’s size guide and fit description before ordering.
Consider your preferred fit and the fabric’s stretch. Contact our support team with the product name and your measurements for assistance.
Check each product description for its specific fit. The cut and silhouette may differ between shirts, polos, trousers and jeans.
Fabric composition varies by product. Please check the individual product description and garment label for material details.
No. Stretch depends on the fabric and construction. Refer to the product description to check whether a garment offers stretch.
Formal trousers create a more tailored, polished look. Casual trousers lend themselves to relaxed everyday dressing. Fabric, fit and finishing vary by style.
Jacquard fabric has a pattern woven into its structure, creating texture and detail rather than relying solely on a surface print.
Lighting and screen settings can affect how colours appear. Refer to the product’s colour description alongside its photographs.
Restock availability varies by style. Contact our team with the product name and size to enquire.
Choose your product, select the size and quantity, and add it to your cart. Proceed to checkout, enter your delivery details and complete payment using an available method.
The available payment methods are displayed at checkout.
Yes. Check availability for your order at checkout.
Contact support with your registered contact details, payment reference and a screenshot of the transaction. Never share your OTP, PIN or full card details.
Contact us immediately with your order details. Our team will check whether a change is still possible.
Enter your code in the discount field at checkout and check that it has been applied before completing your order.
Offer combinations depend on the promotion’s terms. Your checkout summary will show the discounts applied.
We currently ship within India.
Yes. Standard shipping is free across India for prepaid and COD orders.
Processing normally takes 1–2 business days after payment confirmation. Weekend and public-holiday orders are processed on the next business day.
Estimated delivery times are 2–5 business days for metros, 3–7 for Tier 2 and Tier 3 cities, and up to 8 for remote locations. These are estimates; courier operations, holidays and weather can affect delivery.
Tracking details are sent by email and/or SMS after dispatch. Tracking usually activates within 24 hours.
Couriers typically attempt delivery 2–3 times. Unsuccessful shipments may return to us; re-shipping charges may apply.
Contact support with your order ID so we can investigate with the courier.
Photograph it, refuse delivery if possible, and contact support immediately.
Request a return within 15 calendar days of delivery.
Items must be unused, unwashed, unworn, unaltered and undamaged, with original tags, packaging and accessories.
Email support@thebrummell.com with your order ID, contact details, product, reason and relevant photographs. Await approval.
One complimentary size exchange per eligible order is available within 15 days, subject to stock and inspection.
Return the eligible item and place a new order.
Prepaid refunds go to the original payment method. COD refunds are store-credit vouchers valid for six months.
Inspection normally takes 3–4 business days after receipt. Refund initiation follows within 3 business days; payment-provider processing takes approximately 4–8 more.
Generally yes; Final Sale exclusions apply, except for qualifying product issues.
Contact support before dispatch. Cancellation is not guaranteed once packed.
Email support promptly with photographs and your order ID.
Follow the care label attached to your garment. Washing instructions vary by fibre, fabric construction, colour and finishing.
Do not assume the same care routine applies to every garment. Use machine washing or tumble drying only where the care label permits it.
Follow the recommended temperature on the care label. Avoid direct heat on logos, prints, trims and other sensitive details.
Fabric behaviour depends on its composition and care. Avoid excessive heat and follow the garment’s washing and drying instructions.
Email: support@thebrummell.com
Phone: +91 9090166651
You can also use the WhatsApp link on our website.
Monday to Saturday, 10:00 am–6:00 pm IST.
Share your order ID, registered contact details and a brief explanation. Include product or packaging photographs where relevant.