Refund policy

Returns, Exchanges & Refund Policy

At BRUMMELL, every garment is carefully inspected before dispatch to ensure it meets our quality standards. However, should your purchase not be suitable, you may request a return or eligible exchange in accordance with the terms below.

1. Return Eligibility

A return request must be submitted within 15 calendar days from the recorded delivery date.

To qualify for a return, the product must be:

Unused, unworn and unwashed
Free from stains, odours, perfume, deodorant, makeup, pet hair or other signs of use
Unaltered and undamaged
Returned with all original tags, labels, packaging and accessories
Packed securely to prevent damage during reverse transit

BRUMMELL reserves the right to decline a return if the product does not meet these conditions.

2. Promotional and Final Sale Products

Orders placed using general promotional codes, welcome offers or prepaid-payment discounts remain eligible for return or exchange under this policy unless otherwise stated before purchase.

Products specifically marked “Final Sale” on the product page, cart or invoice are not eligible for return or exchange.

This restriction does not apply when a Final Sale product is:

Damaged in transit
Defective
Incorrectly supplied
Materially different from the product ordered

3. How to Request a Return or Exchange

To request a return or exchange, email:

support@thebrummell.com

Please provide:

Order ID
Name used while placing the order
Registered mobile number or email address
Product you wish to return or exchange
Reason for the request
Clear photographs, where applicable

For damaged, defective or incorrect products, please include photographs of:

The complete product
The affected area
The outer packaging
The shipping label

An unboxing video may be requested where additional verification is required, but photographs and other available evidence will also be considered.

Submitting a request does not automatically approve the return. Our customer-support team will review the request and provide further instructions.

4. Return Pickup

Once your return request is approved:

Our logistics partner will normally attempt pickup within 2–3 business days
Up to three pickup attempts may be made
Please keep the product packed and ready for collection
Do not hand over the parcel without a pickup confirmation message, receipt or acknowledgement from the courier partner

Pickup timelines may vary according to your location, public holidays, weather conditions and courier availability.

5. Self-Shipping

If reverse pickup is unavailable at your location or all scheduled pickup attempts fail, you may be asked to self-ship the product to our designated return address.

We recommend using a reliable trackable courier service, such as India Post Speed Post.

Eligible self-shipping charges may be reimbursed up to ₹300, provided that:

The return was approved before shipment
A valid courier receipt is submitted
The tracking details are shared with BRUMMELL
The returned product passes quality inspection

BRUMMELL will not be responsible for parcels lost or damaged while being self-shipped by the customer. Please retain the courier receipt and tracking information until the return is completed.

6. Return Inspection

Once the returned product reaches our warehouse, it will normally be inspected within 3–4 business days.

The inspection will verify that:

The correct product has been returned
The product is unused, unwashed and unworn
All original tags, labels, packaging and accessories are present
The product has not been altered or damaged
The returned product meets the conditions of this policy

You will be informed by email or registered contact details once the inspection is completed.

7. Refunds for Prepaid Orders

Once an eligible return passes quality inspection, the refund will be initiated within 3 business days.

Refunds for prepaid orders will be issued to the original payment method used while placing the order.

After initiation, the refund may take approximately 4–8 business days to appear in your account, depending on your bank, card issuer, payment gateway or payment provider.

The refund amount will equal the amount actually paid for the returned product after applicable discounts.

The following are not refundable unless the return resulted from a BRUMMELL error:

Gift-wrapping charges
Express-delivery charges
Other non-product service charges
Original shipping charges, where separately collected

No return-processing fee will be deducted from an approved refund.

8. Refunds for Cash on Delivery Orders

Refunds for Cash on Delivery orders will be issued as a BRUMMELL Store Credit Voucher.

The store-credit voucher:

Will equal the eligible refund amount
Will be valid for 6 months from the date of issue
May be used on eligible purchases through the BRUMMELL website
Cannot be exchanged for cash or transferred to another customer
Must be used before its expiry date

Where the full voucher value is not used in one order, any remaining balance will continue to remain available until the original expiry date, subject to the voucher terms communicated at the time of issue.

9. Exchange Policy

BRUMMELL offers one complimentary size exchange per eligible order.

An exchange request must be submitted within 15 calendar days from the recorded delivery date.

The following conditions apply:

Exchanges are currently available for size changes only
The replacement size is subject to stock availability
The original product must pass quality inspection
Only one exchange is permitted per order
No additional exchange or reverse-pickup fee will apply to the first approved size exchange

Colour or style changes are not processed as direct exchanges. To select a different colour or product, please return the eligible product and place a new order.

10. Unavailable Exchange Size

If the requested replacement size is unavailable, you may choose one of the following options:

Select another available size of the same product
Return the product for a refund according to the original payment method and applicable refund terms
Receive BRUMMELL store credit
Place a new order for another product

Our customer-support team will contact you with the available options.

11. Wrong Product Received

If you receive a product different from the one ordered, please notify us within 15 calendar days of delivery.

Email support@thebrummell.com with:

Your order ID
Clear photographs of the product received
Photographs of the product tags and packaging
A photograph of the shipping label
An unboxing video, where available

Once the claim is verified, BRUMMELL will arrange an appropriate replacement or refund at no additional cost.

12. Damaged or Defective Products

Although every BRUMMELL product undergoes quality inspection before dispatch, transit damage or manufacturing defects may occasionally occur.

Please report:

Transit damage within 15 calendar days of delivery
Manufacturing defects within 30 calendar days of delivery

The warranty for manufacturing defects does not cover:

Normal wear and tear
Accidental damage
Damage caused by improper use
Damage caused by incorrect washing, ironing or storage
Colour variation resulting from normal washing or screen-display differences
Alterations made by the customer or a third party

Once a valid defect or damage claim is verified, BRUMMELL may offer a replacement, repair, store credit or refund, depending on product availability and the nature of the issue.

13. Failed Quality Inspection

A return or exchange may be declined if the product:

Has been worn, washed or used
Has been altered, repaired or tailored
Is stained, damaged or carries an odour
Is missing tags, labels, packaging or accessories
Is not the original product supplied by BRUMMELL
Was damaged because of improper handling after delivery
Does not otherwise meet the eligibility conditions of this policy

If a returned product fails inspection:

We will inform you of the reason
Supporting photographs may be provided
The product will be returned to the original delivery address

Any applicable re-shipping charge will be communicated before dispatch.

14. Non-Returnable Items

The following products are not eligible for return or exchange:

Products explicitly marked “Final Sale”
Gift cards or store-credit vouchers
Products altered, tailored or personalised at the customer’s request
Products that fail quality inspection
Complimentary products returned without the qualifying order
Products purchased from unauthorised third-party sellers

Products purchased through marketplaces or other authorised platforms must generally be returned through the platform on which they were purchased, according to that platform’s applicable policy.

15. Promotional Gifts and Bundled Orders

Where an order includes a complimentary product, gift or bundle discount:

The complimentary product must be returned if the qualifying product is returned
All products forming part of a non-separable bundle may need to be returned together
If a retained product no longer qualifies for the original promotion, the refund may be recalculated based on the revised eligible order value

Any such adjustment will be communicated before the refund is processed.

16. Order Cancellation

Orders may be cancelled before dispatch by contacting:

support@thebrummell.com

Cancellation cannot be guaranteed after an order has been packed, handed to the courier partner or marked as dispatched.

For an approved cancellation:

Prepaid-order refunds will be initiated to the original payment method
Cash on Delivery orders will be cancelled without a refund requirement
Bank or payment-provider processing timelines may apply to prepaid refunds

Once an order has been dispatched, it cannot normally be cancelled. You may request an eligible return after delivery according to this policy.

BRUMMELL does not impose a cancellation charge unless a specific customised service or non-refundable charge was clearly disclosed before purchase.

17. Refused and Undelivered Orders

If an order is refused at delivery or remains undelivered because of an incorrect address, unavailable recipient or repeated failed delivery attempts, the parcel may be returned to BRUMMELL.

For prepaid orders, any eligible refund will be processed after the parcel returns to our warehouse and passes inspection. Non-refundable shipping or service costs, where applicable and previously disclosed, may be deducted.

Repeated refusal of confirmed Cash on Delivery orders may result in Cash on Delivery being unavailable for future purchases associated with the same customer details.

18. Policy Updates

BRUMMELL may update this policy periodically to reflect operational, commercial or legal requirements.

The policy applicable to an order will be the version published on the date the order was placed. Any change will not reduce the rights already applicable to an existing order.